When will my order ship?

Once you place an order, it will be confirmed within two business days via email. Our typical shipping time is 7 to 14 business days. In the event we are out of stock on the item you have selected, you will be notified via email. Your card will not be charged if we are out of stock.

What are your shipping options?

We offer Free shipping in Canada except to address located in the Territories and the Maritimes. Rates for shipping within the USA are calculated based on the weight of your package, your location, and the speed of delivery. Shipping costs are automatically calculated for you in your shopping cart as you place your order. We're continually trying to find ways of decreasing the cost of shipping and handling so we can pass these savings on to our customers.

At The Pop Ark Project, we ship all products via FedEx/UPS/DHL. Due to extremely high shipping costs, we cannot offer free shipping outside of Canada. FedEx/UPS ground shipping takes 1-14 business days to arrive once it leaves our warehouse in Toronto. Next Day, 2nd Day, and 3 Day Select (where available) will arrive on the next business day, 2nd business day, and 3rd BUSINESS day, (not counting Saturdays & Sundays) respectively, FROM THE DATE SHIPPED. If a product is out of stock, your order will be held until all items are ready to ship so the order is shipped complete. You will be notified if any product is out of stock and when the estimated delivery time will be. For shipping outside of Canada If you would like to use FedEx/UPS as a method, please select FEDEX/UPS and you will be charged accordingly for the amount listed. Our system defaults to the FREE Shipping option upon checkout for all Canada orders excluding those in the Territories and the Maritimes. When your order ships, you will receive a shipping confirmation email with a tracking number and you can use to track your order.

Do you offer rush delivery?

Yes. For an additional charge, you may ship your products via UPS Next Day, 2nd Day, and 3 Day Select (where available). The package will arrive on the next business day, 2nd business day, and 3rd business day, respectively, from the date shipped, NOT from when the order is placed.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.