Return Policy

Your absolute satisfaction is our goal. If you are not happy with your purchase, we will exchange it or refund your money within 30 days of the date the order was placed. Unfortunately, orders older than 30 days cannot be returned or exchange. We will refund you the price upon receiving the item(s). Please email us at info@thepoparkprojectcom with your Order# before returning any items. Items must be received in a resalable condition. SHIPPING COSTS TO AND FROM YOU WILL BE YOUR SOLE RESPONSIBILITY. YOU WILL NOT BE REFUNDED THE SHIPPING COST UNLESS YOU RETURN AN ITEM THAT HAS BEEN DAMAGED.

Damaged items will be replaced with an identical product only. A photo of the damaged item is required.

Items received as a gift can be exchanged or returned for store credit, ONLY IF IN RESALABLE CONDITION AND WITHIN 30 DAYS OF WHEN THE ORIGINAL ORDER WAS PLACED. We do not accept returns on sale items. All sales on sale items are final.

Please contact or email us at info@thepoparkprjectcom within 7 days of receiving your order if there is a discrepancy with your shipment. Orders received after 7 days will not be considered. If you will be making a return, please address the package to:

The Pop Ark Project
3850 Steeles Ave W Unit 19,
Woodbridge, ON L4L 4Y6

Please insure your return package. Insurance protects you in case the items are damaged or lost in transit. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.

IMPORTANT: Make sure the items are well protected and packaged similarly to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in new/resalable condition for a refund.

Once we receive your return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). Shipping costs will not be refunded. If you paid by credit card, we will charge-back the amount to your credit card. If you are returning an item because it arrived damaged, we will also refund you the initial shipping costs and the charges incurred to return the item
to us.

Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.

Exchanging an item at The Pop Ark Project: If you wish to exchange product(s), please note that return and replacement shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Exchanging an item at The Pop Ark Project. Replacement shipping is a service paid to a shipping courier so they will transport the replacement item to you.

Promotions, Sales & Discounts

All discount codes, promotions, and sales are subject to the final approval of The Pop Ark Project. Any and all promotions, sales & discounts are subject to change anytime and are under the sole discretion of The Pop Ark Project at the time the order is processed.

Which countries do you ship to?

International shipping outside Canada and the US is currently not available. We are working with a third-party vendor, to offer International Checkout that will allow us to ship to all destinations around the world including.